HELP CENTER
How can we help?
Search the knowledge base or reach out to our support team.
Browse by topic
Quick start
Creating your store, adding products, initial setup
Payments & billing
Payment gateways, fees, bank transfers
Shipping & delivery
Carriers, rates, order tracking
Themes & design
Choosing themes, customization, custom code
Domain & SEO
Connecting a domain, SEO settings, backups
Account & security
Account management, passwords, 2FA
Frequently asked questions
How do I start my online store on Ebdaha?
After signing up, follow the initial setup: add your store name and pick a theme, then add your products and enable a payment gateway. You can start selling in minutes.
Do I need a custom domain?
No — every store gets a free Ebdaha subdomain automatically. But you can connect your own custom domain anytime if you have one.
Which payment gateways are supported?
We support Mada, STC Pay, Tamara, PayPal, Stripe, and many more regional and global gateways. Activation happens in seconds from settings.
Can I change my plan anytime?
Yes — upgrade or downgrade anytime. The change takes effect immediately and the price difference is pro-rated.
How do I add a shipping carrier to my store?
From your dashboard → Settings → Shipping, pick the carrier (Aramex, SMSA, DHL, or others), enter your account credentials, and enable the integration.
Is my data and my customers' data safe?
Yes — we use TLS 1.3 encryption for all connections, PCI-DSS certified payment infrastructure, and automatic daily backups.
Didn't find your answer?
Our support team is ready to help — pick the channel that works for you.