HELP CENTER
How can we help?
Search the knowledge base or reach out to our support team.
Browse by topic
Quick start
Creating your store, adding products, initial setup
Payments & billing
Payment gateways, fees, bank transfers
Shipping & delivery
Carriers, rates, order tracking
Themes & design
Choosing themes, customization, custom code
Store link & SEO
Your store link, SEO settings, backups
Account & security
Account management, passwords, 2FA
Frequently asked questions
How do I start my online store on Ebdaha?
After signing up, follow the initial setup: add your store name and pick a theme, then add your products and enable a payment gateway. You can start selling in minutes.
Do I need a custom domain?
No — every store gets a free Ebdaha subdomain automatically. Using your own domain name is not available yet.
Which payment gateways are supported?
We currently support cash on delivery only, with online payment gateways on our roadmap coming soon.
How do I upgrade to Pro?
Request the upgrade from your dashboard. Our team emails you the bank-transfer details and activates your plan once they confirm the money arrived. Nothing changes automatically, and there is no card payment for now.
How do I add a shipping carrier to my store?
From your dashboard → Settings → Shipping methods, add the methods you offer and set each one's price, delivery window and free-shipping threshold.
Is my data and my customers' data safe?
Yes — we use TLS 1.3 encryption for all connections, PCI-DSS certified payment infrastructure, and automatic daily backups.
Didn't find your answer?
Our support team is ready to help — pick the channel that works for you.